A Division of Home Away Leisure Holidays Pvt. Ltd.

Cancellation & Refund Policy

  • 1. Advance amount collected for confirmation will not be refundable on cancellation. The amount collected can be carry forward to your future booking. To avail this facility, cancellation must be informed 2+days prior to your booking date.
  • 2. Cancellation should be intimated through e-mail.
  • 3. Rescheduled date should be informed 7+ days prior to check-in. Amendments possible only as per the rate and availability.
  • 4. If we cancel a booking due to natural calamities, strike or any circumstances beyond our control, bookings can be rescheduled or you are entitled for a full refund. Management will not be liable for the charges incurred for re-arranging your travel plans.
  • 5. Rescheduled booking will not be possible during weekends, holidays and peak dates.
  • 6. Rescheduled booking must occur only after 7 days of your cancelled date.
  • 7. A rescheduled booking can be done from 7th day to 365 day of original booking date.
  • 8. Resheduling criteria will be decided by the houseboat Management only.
  • 9. Once the booking is rescheduled, it cannot be rescheduled again.
  • 10. It is not possible to change type of boat, number of passengers or number of bedrooms in the rescheduled booking.

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