CANCELLATION AND REFUND POLICY


House boat Refund Policy

1.Deposit of 25% of total cost required upon confirmation and the deposit is non refundable on cancellation.
2. During 20th Dec – 5th Jan, 25% deposit for confirmation and the balance settlement one month before the arrival. 50% of the total amount will be refunded if the cancellation is informed 7 days prior to the arrival. There is no refund is available if the cancellation is information seven days prior to the arrival.
3. In case of natural calamities or strike, bookings can only be rescheduled to a convenient date (not to peak dates) as per the availability. Amount collected can be carry forward to the new booking. Amended date should be informed 7 days prior to check-in. Amendments possible only as per the rate and availability.
Cancellation process:

4. Send us an e-mail stating booking person’s name, date of travel etc.
Cancellation of the booking by us

1. In the unlikely event that we have to cancel your reservation we shall make every effort to make alternative arrangements. If we are unable to find alternative arrangements, we will refund your full payment.
2.We are not liable for the charges incurred for re-arranging your travel plans.
Motor boat/Shikara boat/Country boat

1. Cancellation is not possible on your arrival day, still you can change the cruise to some other suitable day.
2. Confirmed booking can be changed only by receiving e-mail or phone from the customer who booked the cruise.
3. Book with Confidence : In case of cancellation, we will refund you the 75% of the full amount.
Cancellation of the booking by us

1. In the unlikely event that we have to cancel your reservation we shall make every effort to make alternative arrangements. If we are unable to find alternative arrangements, we will refund your full payment.
2. We are not liable for the charges incurred for re-arranging your travel plans.
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